Whether you're an Apple Authorized Service Provider or an Independent Repair Provider, your day runs through GSX — coverage checks, parts, repair submissions, labor tiers, credit memos. BenchOS is the only repair platform where all of it lives inside the ticket, and where the money Apple owes you is tracked to the cent.
One screen for your entire Apple relationship: open repairs, GSX returns, reservations, Apple's invoices — and the reconciliation view that matches every labor credit you've earned against the credit memos Apple actually paid. When a memo lands, the repair flips to reconciled on its own. What's still owed sits at the top, oldest first, until Apple pays it.
Scan a serial at the counter and see coverage, AppleCare+ status, eligibility and Find My status before you quote — no tab-switching, no re-typing serials into GSX.
Look up and order Apple parts from the ticket with warranty, exchange and retail pricing handled correctly — including the tier codes that drive your reimbursement.
Create and submit GSX repairs from BenchOS with validated timestamps and fields — the fussy details Apple rejects repairs over are handled for you.
In-warranty parts land on the customer ticket at zero with the deductible where it belongs — customer money and Apple money never mix.
GSX reservations flow straight into BenchOS and convert to tickets in a click — the appointments Apple sends you never live in a separate queue.
Run Apple Service Toolkit 2 diagnostics from the ticket and get the complete report back — battery, sensors, storage, the works — attached to the repair.
Apple pays one labor tier per repair — the highest qualifying one, at rates that change and never stack. BenchOS reads the tier straight off the GSX part card, generates your Apple invoice at the correct rate, and refuses to guess when a rate isn't configured.
Then it closes the loop: credit memos are pulled from GSX by repair ID and matched line-by-line — paid, variance, or still owed. Shops discover unclaimed credits in the first week. That's the plan paying for itself.
BenchOS runs real multi-location Apple Authorized Service Providers every day — the GSX depth exists because we needed it ourselves. AASP or IRP, if your shop has GSX access, BenchOS speaks it natively. Migrating from another system? We've done full multi-store migrations and will help with yours.